Meeting dealership operators at ASOTU CON '26 — request a private demo and secure early partner pricing.
CONVERSATIONAL INTELLIGENCE FOR DEALERSHIPS

Turn Customer Conversations Into Context

Rapport captures conversations in real time — turning them into live coaching, CRM intelligence, and revenue opportunities.

Lift Service-to-Sales. Recover missed deals.
Improve CSI and follow-up consistency.

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Built by ex-Amazon leaders in Voice AI & operations.
Deployed systems used by 10K+ frontline associates.

Service advisor with a customer beside an open hood in the service bay
Service lane
Salesperson with lapel mic on the showroom floor
Showroom
BDC associate with headset taking a customer call
BDC · Phone

Extract context and signals from every surface.

Live transcript · RO-4421
Capturing
Advisor

"Morning — what are we looking at on the Pilot today?"

Customer

"Brakes have been squealing. Wanted to get them checked before we head out of town."

Advisor

"Got it. Anything else you've been putting off while we have it in?"

Customer

"Yeah — probably needs tires too soon. I keep putting it off. We've been driving this thing forever."

Advisor

"Fair enough. Let's get you a clear picture of brakes and tires so you're not piecemealing it."

Nudge · Inferred readiness Live

Repair fatigue detected. 4th visit in 12 months. $3,200 in repairs YTD. Vehicle equity ≈ $4,800 above payoff.

Inferred readiness — customer didn't mention trading in
Suggested probe

"When's the last time you priced what your payment would look like in something newer?"

01 / The problem

Hundreds of Daily Conversations.
Captured as 2-sentences. At best.

Your dealership systems track leads, calls, and transactions. But the most important buying signals are spoken during customer conversations — and almost never make it into your systems.

Service lane
“Honestly, I don’t know if I want to keep putting money into this thing.” Trade readiness. Retention risk. Upgrade opportunity.
Test drive
“I like it, but I’m not sure it’s big enough now that the kids are older.” Household transition. Vehicle mismatch. Follow-up positioning.
F&I desk
“Wait, I thought this payment was going to be lower.” Trust at risk. Deal at risk. Compliance exposure.
Desking / showroom
“We’re also looking at the Telluride this weekend.” Competitive pressure. Deal urgency. Probability of loss.

These conversations already shape your revenue, retention, and customer trust.
Rapport makes them visible.

02 / What conversational intelligence unlocks

Better workflows. Better visibility.

Rapport turns customer conversations into structured workflow data — flowing directly into your existing CRM, DMS, and dealership processes.

01 Growth

Service-to-Sales and retention signals

Detect repair fatigue, trade readiness, and replacement intent in real time — while your team still has the opportunity to act on it.

02 Coaching

Real-time coaching and conversation guidance

Surface missed discovery questions, unresolved objections, and inconsistent process execution while the conversation is still happening — not days later in a manager review.

03 Operations

Workflow adherence and compliance visibility

Detect when required steps, disclosures, or authorizations are missed — before the customer leaves the dealership.

Better documentation is the starting point. The real value is operational visibility across every customer interaction.

05 / Founding dealership partners

Built with the operators deploying it first.

We’re partnering with a small number of dealerships to shape how conversational intelligence works across real showroom, service, and follow-up workflows.

01 — Deploy
Start with one rooftop.
Focused rollout with direct founder involvement.
02 — Learn
Map real workflows.
Service lane, showroom, test drive, F&I, delivery, and follow-up.
03 — Integrate
Work with existing systems.
CRM and DMS stay the systems of record. Rapport adds the conversation layer.
04 — Shape
Define the operating model.
Consent, visibility, retention, coaching, and deployment workflows.

Early partners help shape the conversation layer dealerships are missing.

06 / Founder story
Vivek Reddy, founder of Rapport

At Amazon, I helped build real-time guidance systems used by 10K+ service associates handling millions of customer interactions.

The biggest operational signals were rarely typed into systems. They surfaced inside conversations.

Dealerships face the same gap today — where trust builds, objections emerge, and buying intent becomes visible long before it reaches the CRM.

Rapport is being built to make that layer operationally visible.

The signals already exist. Most systems just can’t see them yet.

— Vivek Reddy
Founder, Rapport
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