Never let a customer promise slip.

It keeps track of every promise made at your counter. Long-term customers rarely leave because a competitor is cheaper or has a better product. They leave when something they were told would happen doesn't.

Rapport hears what each customer asked for and what your team committed to, then turns it into follow-ups and alerts before the customer has to chase you. See them in the mobile app or web dashboard, or get them by SMS, Slack, or Teams. You can also connect your shop system, DMS, or CRM through 200+ connectors.

The things that cost you a customer when they slip. A callback promised by Thursday that hasn't happened. Work a customer declined today that they'd likely approve next month. An allergy a guest mentioned at the host stand.

Rapport ships with 60+ alerts built for your industry, so it's useful on day one. Describe anything else in plain language and it will watch for that too. Your front line hears about it in near real time, while there's still time to save the visit and protect your CSI scores. Managers get a weekly summary of what's slipping, what's working, and who could use coaching.

Yes. Consent and compliance are built into the device, not left to your staff. The nameplate itself tells every customer the conversation is being captured, and each device's consent and retention settings are configured for your state's recording laws before it ships, including states that require every party's consent.

Any customer can scan the QR code on the device to delete their own audio. No phone call, no support ticket, no awkward moment at the desk.

It's the size of a credit card, faces forward and plugged in. Each device displays the name of whoever sits there, so it takes no extra counter space and looks like it belongs.

It listens ambiently, so nobody presses record or takes notes mid-conversation. Your team works exactly as it does today. Setup is plug in, join your Wi-Fi, scan the code: about five minutes, with no installer or wiring.

You do. Every conversation and every insight belongs to your business. Audio and data are encrypted in transit and at rest, and you can export or delete any of it at any time.

$149 per device at pre-order, regularly $199, with your first 90 days of Rapport Promise^™ free. After that it's $49 a month per desk, with no contract. One plan, everything included.

Connecting your shop system, DMS, or CRM is an optional $199 a month per location, however many desks you run. Leave your email and our team will reach out. You won't be charged until your device ships.

Yes. Every desk already sends alerts by SMS, Slack, and Teams. For a two-way connection to your shop system, DMS, or CRM, such as tekmetric, Shopmonkey, CDK, Reynolds, Salesforce, or HubSpot, add Rapport Integrate for $199 a month per location.

It's priced per location, not per desk, so you pay for the connection once however many desks you run. It's free for your first 90 days, so you can see Rapport working inside your own system before you pay for it.

Each new desk is $49 a month and joins your existing account, dashboards, and alert rules. There's nothing to set up again, and your integrations already cover it.

We're also building a free, open API and marketplace so you can build on your own customer conversations. They're the most valuable data most businesses have and the least used, and we'd rather open them up than lock them in.